How Odysea saved over £75,000 with Orderit AI
As one of the UK’s largest food distributors, Odysea handles thousands of orders daily across multiple channels—email, WhatsApp, and voice. Their manual, labour-intensive process was increasingly difficult to maintain. Staff found themselves bogged down with repetitive tasks, from processing complex orders to managing customer communications. This inefficient workflow was slowing down operations, resulting in delayed order fulfilment and mounting frustration among customers.
"Every customer has their own way of placing orders."
Anthony Manuelidis, MD at Odysea
The Challenge
Odysea’s traditional order management approach was costing them valuable time and resources. With order volumes growing and customers expecting quicker response times, the team struggled to keep pace, and errors began to creep into the process. The need for a scalable solution that would reduce the time spent on order processing and free up resources for more strategic tasks became urgent.
The Solution
By partnering with Orderit AI, Odysea automated its entire order management system, significantly reducing the time and effort required to handle orders. Orderit AI’s integration with their existing communication channels allowed the business to process orders coming through email, WhatsApp, and voice, all in one streamlined platform. The implementation was smooth, thanks to Orderit AI’s dedicated support team, allowing Odysea to quickly transition without disruption.
"Orders with 30 products now take seconds to
process instead of 15 minutes each."
Results
Time Savings: Within the first few months, Odysea reduced its order management time by a staggering 25 hours per week, freeing up staff to focus on customer service, sales growth, and other high-value tasks.
Improved Accuracy & Efficiency : Automating the process not only accelerated order handling but also dramatically reduced the risk of human error. Odysea saw fewer mistakes in order fulfillment, leading to improved customer satisfaction.
Increase in Daily Orders: Odysea also witnessed a 15% rise in daily orders, capitalizing on the efficiency and quick turnarounds made possible by Orderit AI. This boost allowed the company to meet higher demand without increasing overhead.
Odysea’s success with Orderit AI demonstrates the transformative power of automation. For any business looking to cut operational costs, streamline processes, and scale, automation is not just an option but a strategic imperative.
Ready to streamline your operations and grow your business? Contact us today to learn how Orderit AI can revolutionize your order management process.
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August 13, 2024
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